How to adjust the Instagram account privacy permissions for the AI Assistant installation

Instagram has added a new privacy setting for “connected apps”, third-party tools and apps. Below is the process how to adjust your Instagram account settings and connect the AI Assistant.

See screenshots of the process below. If permissions for your “connected apps” is not enabled, you will get an error code 200 with subcode 2534041 and the following details “The account owner has disabled access to instagram direct messages” will be returned. This means we won’t be able to pull in your direct messages until the permissions are resolved.

Go to the Instagram mobile app and follow the following steps to grant permissions:

  • Step 1. Click “Settings.”
  • Step 2. Click “Privacy.”
  • Step 3. Click “Messages.”
  • Step 4.a. Scroll down to “Connected Tools.”
  • Step 4.b. Click the toggle to “Allow access to Messages.”

Then go to the Eddy AI app dashboard to connect the Instagram account.

Details

Step 1. Click on “Settings.”

Step 2. Click “Privacy.”

Step 3. Click “Messages.”

Step 4.a. Scroll down towards “Connected Tools.”

Step 4.b. Click the toggle to “Allow access to Messages.”

Then go to the Eddy AI app dashboard to connect the Instagram account.

I need more help

If you have any additional questions or comments, please send an email to info@eddyai.com. We are happy to help!