How does the tracking work?

The Partner ID will be used to track your AI assistant events. If you do not include your Partner ID during the installation process, we will not be able to send reports to you.

First, you need to signup at to get your unique Partner ID.


When installing the AI Assistant via WordPress, copy-paste your Partner ID from the Eddy AI app dashboard into the Partner ID field.

For other systems, you will need to copy-paste the snippet code from the app dashboard with your Partner ID.


I need more help

If you have any additional questions or comments, please send an email to We are happy to help!